Return & Refund Policy

Because all items are custom and personalized, returns are handled as follows:

Customer Errors

If a mistake is made in the engraving details provided at checkout (including spelling, dates, numbers, or formatting):
• The item is not eligible for return or refund
• We engrave exactly what is entered at checkout

Please double check all engraving details before placing your order.

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Our Errors

If we make a mistake on your order (such as incorrect engraving that does not match what was submitted):
• Please contact us within 48 hours of delivery
• Provide clear photos of the item and packaging
• We will offer a replacement or refund, depending on the situation

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Non-Returnable Items
• Custom or personalized products
• Items damaged due to misuse or normal wear
• Orders with correct engraving but changed mind after delivery

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If you have questions about shipping, returns, or engraving details, please contact us before placing your order. We’re always happy to help clarify options.